There are several types of tasks, each suitable for different situations. Every task can be linked to request, customer, project or can be left without link. When creating a new task from menu, you will be asked to choose both type of link and type of task.
List of available links:
Free(no link) - task will not be assigned to anything, it will be accessible from the tasks list in menu.
Customer - task will be assigned to the customer of your choice
Request - task will be assigned to request
Types of tasks:
Task - it is a simple task with options to add other participants or to create and use custom task types.
Meeting - Special type of task where all participants must confirm their participation
Note - Simple note for only one participant
An example of how to create each type of task can be found at this page: Creating new Task
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