Enabling calculations, proposals
Navigate to Admin zone -> Users -> tab Helpdesk -> section Calculations.
Check Turn on calculations and more options will be shown. You can fill default discounts and charges for transports, express action, parking etc.
After enabling the option or changing default rates, click the Save button to confirm changes.
Navigate to Admin zone -> Users -> tab Helpdesk -> section Proposals (Quotations) to request. You can set the proposals to either Classic or with internal approval. More information about differences between these two types of proposals can be found here.
Click the Save button to confirm changes.
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