SLA for customers
Specific SLA for customers
There is a possibility to set different SLA combinations for each customer. To set up a customer-specific SLA settings, open the customer details page in Admin zone -> Main menu -> Global settings -> choose customer -> SLA.
SLA settings page simmilar to the Default SLA page will appear. If you want to change anything, click the drop down list an choose Use own settings. It is possible to set any combination of SLA settings for the customer. For more information about possible SLA combinations, read article SLA combinations.
These settings will apply only to the chosen customer, others will remain unaffected.
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